Frequently Asked Questions – Sajh Dajh
We know shopping for Pakistani designer fashion online comes with questions, and we want you to shop with confidence. Below you'll find answers to the most common queries our customers ask about delivery, returns, payments, and more. If you need further help, our team is always available via WhatsApp +44 7878 6048 46 or email at info@sajhdajh.com
What is the delivery time?
For orders placed before 2pm on a working day, we try to dispatch on the same day with Standard (Royal Mail 48 Hours) or Next-working-day delivery across the UK. Orders placed after 2pm will be dispatched the following working day. UK shipping is free on all orders over £100. For international orders, delivery times vary by destination and will be confirmed at checkout.
What if the product colour varies from what I see online?
We photograph every outfit carefully to represent colours as accurately as possible, but slight variations can occur due to differences in screen settings, lighting, and fabric dye batches. If you feel the colour difference is significant and the product does not match the listing, please contact our customer service team within 14 days of receiving your order, and we will work with you to resolve it.
Can I cancel my order?
Yes, you can cancel your order provided it has not yet been dispatched. Because we aim to ship same-day for orders placed before 2pm, we recommend contacting us as soon as possible via email info@sajhdajh.com or WhatsApp +44 7878604846. Once an order has been dispatched, it cannot be cancelled, but you can return it under our 14-day money back guarantee once it arrives. Please note sometime we aren't able to intercept the order as staff is packing orders in real time.
Can I amend my order?
If you need to change a size, colour, or item, get in touch with us before your order is dispatched and we will do our best to accommodate the change. After dispatch, amendments are no longer possible. In that case, you can return the item once received and place a new order for the correct product.
Can I return my product?
Absolutely. We offer a 14-day money back guarantee on non-sale items. Products must be unworn, unwashed, and returned in their original packaging with all tags attached. Once we receive and inspect the return, your refund will be processed to your original payment method. Full details of our return policy are available on our Returns page.
How can I exchange my product?
To exchange an item, simply return the original product following our standard returns process and place a new order for the size or style you prefer. This ensures you get your replacement as quickly as possible, often with next-working-day delivery. If you need help finding the right size, our detailed size guide covers measurements from XS to 4XL, or you can book an in-person appointment at our Birmingham showroom for personalised advice.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to the courier's tracking page. You can use this to monitor your parcel's progress in real time. If you haven't received a tracking email within one working day of placing your order, please check your spam folder or contact our support team.
What if the product is damaged when it arrives?
We take great care packaging every order, but if your item arrives damaged or faulty, please contact us within 24 hours of delivery. Include clear photographs of the damage along with your order number, and our team will arrange a replacement or full refund promptly. You will not be asked to cover return shipping costs for damaged goods.
How do I make a payment?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal for a quick and secure checkout. Buy Now Pay Later options are also available at checkout for those who prefer to spread the cost. All transactions are processed through secure, encrypted payment gateways so your financial details are fully protected.
